Refund Policy

MemeActor is operated by 郭莉婷, an individual based in China. For refund questions, email support@memeactor.com from the address used for your account and include your Waffo order reference. Waffo Pancake processes eligible cash refunds as merchant of record.

A failed video generation returns its used credit automatically. If the credit is not restored, contact support so we can inspect the generation record. A credit return is separate from a cash refund.

For a one-time 1 Video or 5 Videos purchase, you may request a full refund within 7 days of purchase if none of that purchase’s credits has been used. Duplicate or erroneous charges are eligible for correction or refund. Once credits from a purchase have been used, that purchase is generally non-refundable except where applicable law requires otherwise.

For the first monthly subscription charge, you may request a full refund within 7 days if none of that period’s credits has been used. Otherwise the current paid period is generally non-refundable except for duplicate or erroneous charges or rights required by law. Cancel future renewals in the Waffo Pancake customer portal before the next billing date; cancellation does not by itself refund the current period.

We will review the order and usage record and respond to refund requests through support@memeactor.com. Statutory withdrawal, refund and consumer-protection rights remain available where applicable.