Contact

Email

The fastest way to reach us is by email: support@memeactor.com

Write to us in English about a video, payment, account or data request.

Quick answers first

• A video failed or timed out? The credits go back to your balance automatically. You do not need to write to us.
• There is no free tier: every video uses credits, because AI video costs real money to render. Failed videos are refunded automatically.
• One-time credit packs do not expire. Monthly plan credits expire at the end of each billing period.

For money-back refunds, read our refund policy first for the current refund rules and what to send us.

What you can contact us about

• Questions about using MemeActor or about a failed video
• Credits, payments and refunds
• Requests about your data (access, deletion or closing your account)
• Reports of content that violates our terms of use
• Feedback and requests for new features

What to include in your email

A few details help us find the problem on the first reply:

• The email address of your MemeActor account, if you have one
• Which page or effect you used and roughly when (date and time)
• The error message you saw, ideally as a screenshot
• For payment questions: the date of purchase and the pack you bought

Never send us your password or full card number. We will never ask for them.

Data requests and reports

• To delete your account or get a copy of your data, write to us from the email address of your account so we can confirm it is you.
• For a photo or video data request, include the approximate upload time and the account email so we can locate it.
• To report a video or misuse of the service, include the link or a screenshot and a short description of the problem.